Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.

If this didn’t help, you may need to troubleshoot further with the device's manufacturer.

Your SD card is not causing problems, try removing it (Android only).

Your device's battery is sufficiently charged.

Your firewall isn’t blocking Spotify (desktop only).

Your device has at least 250MB of available memory.

Your device is supported for Spotify and up-to-date.

If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player.

Songs can be grayed out if they're not available in your market.

Check your network connection, or switch to a different network.

Check your device is not in offline mode.

Issues with local files? See Local files. Problems with listening offline? See Listen offline. Once the bot has joined the voice channel, your Spotify account will be set to 'Playing on Spoticord' (or any other name you might have set using /rename). You can use the /join command to make Spoticord join your voice channel. Issues with the sound or volume? See Can’t hear Spotify. Once you have linked your Spotify account you can start using Spoticord.

Make sure your internet connection is stable.

Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.

If you're having technical issues when playing something on the Spotify app, try these first:

Spotify music